Refund policy

At Vigne Candle Co, we want you to be completely satisfied with your purchase. That's why we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at care@vignecandleco.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you receive a damaged or defective item, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. If you are in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Once we've received and inspected your return, we'll notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at care@vignecandleco.com All carrier costs including original shipping charges and shipping charges incurred for any returns or exchanges are not refundable.

Refunds or credits for any reason can take up to 2 weeks to process, depending upon the volume of returns. From the date you receive our credit memo by email, refunds may take up to 8-10 business days for your financial institution to process before appearing on your statement. Refunds will be processed in the manner in which the order was paid.

Please contact us at care@vignecandleco.com if you have any questions or concerns about our return policy.".

We understand that mistakes can happen, and we want to make sure that you are completely satisfied with your purchase. If you have any issues or concerns, please don't hesitate to reach out to us at care@vignecandleco.com. We're here to help and we appreciate your business.

Please note that if you choose to return your item using a carrier of your choice, you will be responsible for paying the shipping costs. We recommend using a shipping method that offers package tracking to ensure that your return reaches us safely.

We reserve the right to refuse any returns that do not meet our policy requirements. This includes items that have been worn, used, or are not in their original packaging. We also reserve the right to refuse any returns that have been sent to us without first requesting a return.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@vignecandleco.com 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at care@vignecandleco.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  care@vignecandleco.com 

Thank you for choosing Vigne Candle Co. and we look forward to serving you in the future.