FAQs

  1. What are VigneCandleCo candles made of?                                               Our candles are made of 100% natural soy wax and are scented with essential oils.
  2. How long do VigneCandleCo candles burn for?                                          Our candles have an approximate burn time of 40-50 hours.
  3. Do VigneCandleCo candles come in different scents?                                Yes, we offer a variety of scents to choose from, including lavender, vanilla, citrus, and more.
  4. Are VigneCandleCo candles eco-friendly?                                                  Yes, our candles are made with natural materials and are packaged in recyclable or biodegradable materials.
  5. How should I store my VigneCandleCo candles?                                            It is best to store candles in a cool, dry place, out of direct sunlight and away from any heat sources.
  6. Can I return or exchange a VigneCandleCo candle?                                  We accept returns or exchanges within 30 days of purchase, as long as the candle is unused and in its original packaging.                                           

 Shipping 

  1. What are VigneCandleCo's shipping options?                                          We offer standard and expedited shipping options. Delivery times and rates may vary based on your location.

  2. How much does shipping cost for VigneCandleCo candles?                    Shipping costs vary based on the size of your order and your location. You can view the shipping cost for your order during the checkout process before you complete your purchase.

  3. How long does it take for VigneCandleCo candles to ship?                Standard shipping typically takes 5-7 business days for delivery. Expedited shipping options are also available for an additional cost.

  4. Can VigneCandleCo ship internationally?                                               Yes, we ship internationally but please be aware that you might be charged additional taxes and custom fees.

  5. Will I receive a tracking number for my VigneCandleCo order?                  Yes, you will receive a tracking number once your order has been shipped.

  6. Can I change my shipping address after my VigneCandleCo order has been placed?                                                                                             Please contact us as soon as possible if you need to change your shipping address. We will do our best to update your address before your order ships.

  7. What should I do if my VigneCandleCo order hasn't arrived or is lost in transit?                                                                                                    Please contact us and we will investigate the issue and provide a resolution as soon as possible. Contact us at info@vignecandleco.com